This is not a worst-case scenario. This time it’s merely annoying. But if it happens at a critical point, it could be bad.
A few months ago, I switched my small publishing company’s books to Quickbooks Online, Intuit’s new in-the-cloud service that let’s you access your company books from anywhere.
At that point, the answer in my headline above addressed the opposite question: What’s good about cloud computing? QBO would allow more versatility and freedom. I’d have access when something came up while I’m traveling; my part-time bookkeeper would be able to make entries as needed from home if it worked out better; a CPA could have access from her own office.
And all of that is true. It is convenient. It is quick most of the time. And I actually have more confidence in Intuit’s security than in my own LAN. QBO added functionality that I expect from any database software but that was lacking in our old AccountEdge system, namely searching and quick access to data across multiple fields.
But the decision to shift into the cloud comes with that nagging question. What if I don’t have access to the Internet, or worse, if Intuit screws up and goes down.
Here’s the answer, so far, to the latter part of that worry.
That’s it. That’s all I get. This online sticky note that says they’re working on it. Call the 800 number, and you get to listen to a scratchy recording that says the same thing. Sorry, we’re working on it. Check back in an hour.
I first came across that note about eight hours ago, and now I need to write checks for my business to not crash right now.
Time to go attempt legible handwriting.